Frequently Asked Questions
Everything you need to know about your N BY NANCY experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
N BY NANCY accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.
How should I care for my N BY NANCY garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, cold machine washes and air drying are best.
Can I modify or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.